Opportunity
- Role
- Customer Services Administrator
- Location
- Southend-on-Sea
Posted 26th November 2025
Customer Services Administrator
As we continue to grow, we are searching for enthusiastic and motivated individuals ready to start a rewarding career with us as a Customer Services Administrator at our office in Southend-on-Sea.
The Person
You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.
The Job
As a Customer Services Administrator, you will:
- Provide first line telephone support to leaseholders and tenants
- Liaise with 3rd party contractors
- Arrange maintenance visits
- Produce outgoing correspondence to residents
- Use active listening and negotiation skills to resolve issues
We are looking for individuals with:
- A can-do attitude
- Excellent telephone manner
- Strong written and verbal communication skills
- The ability to provide outstanding customer service
- Exceptional organisational and time management skills
- The ability to work collaboratively within a team and independently when required
What you need:
- Previous customer service experience
- Qualifications equivalent to GCSE level 4 or above in English and Maths
Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week shift pattern covering Monday to Saturday
Salary: Competitive with an annual review
Annual leave: 23 days plus bank holidays
Extras: Company pension plan, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship