Gateway Group | Careers

Customer service plays a pivotal role in our business, ensuring client satisfaction and building strong, lasting relationships. It is central to addressing client needs, resolving issues effectively, and delivering exceptional experiences that drive our success.

As we continue to grow, we are seeking dedicated and approachable individuals who excel in communication, problem-solving, and delivering high-quality support to join us as a Customer Service Administrator at our Eastwood Office.

As a Customer Service Administrator at Gateway, you will be guided by some of the most seasoned and experienced industry professionals around on your property management journey.

Essentials for the Role

Your role will provide you with valuable exposure to a wide range of responsibilities including, but not limited to:

Providing first-line telephone support to leaseholders and tenants, addressing inquiries related to properties
Liaising with third-party contractors to coordinate and manage property-related services
Arranging maintenance visits and ensure timely resolution of issues
Produce outgoing correspondence to communicate effectively with clients and stakeholders
Assisting with the management of property-related queries, ensuring a high standard of customer service
Maintaining accurate records of all communications and actions taken
Supporting the wider team in delivering efficient and professional service to clients

You will be required to work full time in our Eastwood Office, with hours of 9:00am to 5:30pm.

What is in it for you?

We are looking for individuals who:

Have a can-do attitude and a proactive approach to problem-solving
Exhibit an excellent telephone manner with professional and effective communication skills
Showcase strong written and verbal communication abilities to manage diverse customer interactions
Deliver outstanding customer service to ensure exceptional client satisfaction
Demonstrate 2 years customer service experience (preferred)
Applicants must have GCSEs (or equivalent) in English and Maths

Joining Gateway means you’ll have a real opportunity to grow within your role and take your ambitions further. Growth is highly encouraged here, so show us your potential. You’ll find Gateway to be a supportive and welcoming place to develop and thrive.

Your performance and fulfilment of the role’s requirements will be evaluated quarterly. Progression and further opportunities will be performance-dependent, ensuring your development aligns your achievements and growth in the role.

Gain valuable skills and knowledge to build a strong foundation in customer service and administrative support
Have a defined pathway for growth within the company, with opportunities for promotion based on your performance
Enjoy a competitive salary with additional perks
Be part of a collaborative team that values your growth and success
Engage in diverse tasks, from managing client inquiries to coordinating administrative duties, ensuring variety and growth in your role
Have opportunities to assist in resolving client inquiries, build strong relationships with customers, and broaden your professional network

The Perks You’ll Love:
You’ll be part of a team of committed people who support one another each day and are proud of the trusted, knowledgeable

Competitive salary in the region of £22,000 to £24,000, plus bonus scheme, including annual salary review
23 days annual leave plus bank holidays
Opportunities for professional growth, including training support
Generous company pension plan
Exciting company membership programmes
Employee referral incentive
Seasonal company-wide events, including Christmas party
Casual social events throughout the year

How to apply

As we continue to expand, we are on the lookout for candidates with a passion for cleaning and gardening to bolster our friendly team.

You would be responsible for the maintenance and upkeep of the communal areas of several residential developments in the Leeds area, which means a full, clean driving license is essential.

Your gardening responsibilities would include grass cutting, hedge trimming, strimming, weed spraying, pruning and general tidying. Your communal cleaning duties would include hoovering, dusting, polishing, washing down surfaces and sweeping.

We want someone who takes pride in their consistently high standard of work. A proactive person by nature with an exceptional eye for the little details, the successful candidate will be reliable, conscientious and always looks to exceed a client’s expectations.

Joining Gateway means you’ll have a real opportunity to grow within your role and take your ambitions further. Talent is highly valued here, so just show us what you can do. You’ll find Gateway to be a positive and welcoming place to work.

Benefits of working with Gateway include:

Excellent company pension
Exciting company membership programmes
Employee referral scheme
Training and qualification sponsorship (role dependent)

You’ll be part of a team of committed people who support one another each day and are proud of the trusted, knowledgeable services they provide.

Please note: all appointments are subject to background checks which will include a DBS basic disclosure check.

How to apply

An exciting opportunity has arisen for a Legal Assistant to join our busy Solicitors Enquiries Department at our office in Leigh-on-Sea.

The successful applicant will be joining a growing team that is responsible for legal enquiries in respect of Service Charge and Ground Rent properties on behalf of Management Companies.

This includes, but is not limited to:

Producing sales information packs
Dealing with pre-contract sales enquiries in respect of any relevant sales, re-mortgages or transfer of equity
Post completion – dealing with and receipting Notice of Transfer/Charge
Updating our company case management system with new lessee details/charge details
Dealing with and creating Deed of Covenants, Certificate of Compliance and Share Certificates
Ensuring the accounts are clear prior to the release of any sales information packs and on the completion of a sale
Processing cheques and liaising with our accounts department
Scanning and filing all documentation that passes through, e.g Notices, Land Reg docs etc.

The successful candidate can demonstrate an excellent working knowledge of Microsoft Office applications, including Word and Excel, possess strong administrative skills, an ability to work to strict deadlines and handle a large and varied caseload. You will be used to working in a fast-paced and demanding environment. A high level of attention to detail will be required and previous litigation experience is preferred.

Joining Gateway means you’ll have a real opportunity to grow within your role and take your ambitions further. Talent is highly valued here, so just show us what you can do. You’ll find Gateway to be a positive and welcoming place to work.

Benefits of working with Gateway include:

23 days annual leave plus bank holidays
Excellent company pension
Exciting company membership programmes
Employee referral scheme
Training and qualification sponsorship (role dependent)

You’ll be part of a team of committed people who support one another each day and are proud of the trusted, knowledgeable services they provide.

How to apply

As we continue to grow, we are searching for enthusiastic and motivated individuals with a passion for property and world-class client and customer service to join us as a Trainee Property Manager at our Leeds office.

As a Trainee Property Manager at Gateway, you will be guided by some of the most seasoned and experienced industry professionals around on your property management journey.

You may be required to attend evening meetings off-site and the occasional overnight stay. In return, we offer a competitive salary.

Your responsibilities will include and not limited to:

Proactive management of a varied portfolio of properties
Assistance with Service Charge budget and accounts preparations
Handling day-to-day maintenance queries from customers and clients
Regular client and customer liaison

Key skills for this role include:

Exemplary relationship building
Client management
Listening and negotiation skills
Ambition
Resilience
Analytical thinking

Previous experience in the real estate industry would be advantageous, although not a necessity as full training will be provided. Applicant must have GCSEs or equivalent in English and Maths and hold a full, clean UK driving license.

Joining Gateway means you’ll have a real opportunity to grow within your role and take your ambitions further. Talent is highly valued here, so just show us what you can do. You’ll find Gateway to be a positive and welcoming place to work.

Benefits of working with Gateway include:23 days annual leave plus bank holidays

Excellent company pension
Exciting company membership programmes
Employee referral scheme
Training and qualification sponsorship (role dependent)

You’ll be part of a team of committed people who support one another each day and are proud of the trusted, knowledgeable services they provide.

How to apply

As we continue to expand, we are on the lookout for candidates with a passion for cleaning and gardening to bolster our friendly team.

You would be responsible for the maintenance and upkeep of the communal areas of residential properties in the Kent area, which means a full, clean driving license is essential.

Your gardening responsibilities would include grass cutting, hedge trimming, strimming, weed spraying, pruning and general tidying. Your communal cleaning duties would include hoovering, dusting, polishing, washing down surfaces and sweeping.

We want someone who takes pride in their consistently high standard of work. A proactive person by nature with an exceptional eye for the little details, the successful candidate will be reliable, conscientious and always looks to exceed a client’s expectations.

If this sounds like you then we look forward to hearing from you!

Please note: all appointments are subject to background checks which will include a DBS basic disclosure check.

Job Types: Full-time, Permanent

Gateway Careers

Current
opportunities

Customer Services Administrator

Leigh-on-Sea

How to apply

Cleaner and Grounds Maintenance Operative

Leeds, West Yorkshire

How to apply

Legal Assistant

Leigh-on-Sea

How to apply

Trainee Property Manager

Leeds, West Yorkshire

How to apply

Cleaner and Grounds Maintenance Operative

Ashford, Kent

How to apply