Opportunity
- Role
- Customer Services Administrator
- Location
- Southend-on-Sea
Posted 29th April 2026
Customer Services Administrator
With a strong reputation and ambitious growth plans, we are searching for enthusiastic and motivated individuals ready to start a rewarding career with us as a Customer Services Administrator at our office in Southend-on-Sea.
As a Customer Service Administrator, you will act as the first point of contact for clients, tenants, and contractors. The role requires strong communication and organisational skills to coordinate between different teams, resolve issues promptly, and maintain high levels of customer satisfaction while supporting the overall delivery of our services.
Key Responsibilities
- Provide first line telephone support to leaseholders and tenants
- Liaise with 3rd party contractors
- Arrange maintenance visits
- Produce outgoing correspondence to residents
- Use active listening and negotiation skills to resolve issues
What We’re Looking For
- Previous customer service experience
- A can-do attitude
- Excellent telephone manner
- Strong written and verbal communication skills
- The ability to provide outstanding customer service
- Exceptional organisational and time management skills
- The ability to work collaboratively within a team and independently when required
- Qualifications equivalent to GCSE level 4 or above in English and Maths
What We Offer
- Competitive salary with annual review
- Career progression within a multi-disciplinary property group
- Office-based working environment
Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week, Monday to Friday
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship